How to connect to Freshworks CRM

Every user in Freshworks CRM is provided with a unique API key. This key allows you to integrate your account with third-party applications and services securely.

1. Locate Your API Key and Subdomain

Log in to your Freshworks CRM (Freshsales) account
Click on your Profile icon in the top-right corner of the page
Select Personal settings from the menu

personal-settings

2. Copy Your API Key and Subdomain

In Personal settings, go to the API section

copy-api-key

Copy your API Key
Your subdomain can be found in Your bundle alias

Example: sandbox-843476484675571753.myfreshworks.com/crm/sales

Your subdomain is:
sandbox-843476484675571753

4. Add the Credentials in Vault

Enter your Subdomain and API Key
Click Save to authorize the connection

configure-vault