Issue Tracking API

Collections

The date and time when the object was created.

Created at (timestamp)

When custom mappings are configured on the resource, the result is included here.

Description

name

Type

The date and time when the object was last updated.

Updated at (timestamp)

high

Users

Name

Photo URL

critical

Tickets

Completed at (timestamp)

Created by

The ticket's description. HTML version of description is mapped if supported by the third-party platform

Due date (timestamp)

The pass_through property allows passing service-specific, custom data or structured modifications in request body when creating or updating resources.

Priority

The current status of the ticket. Possible values include: open, in_progress, closed, or - in cases where there is no clear mapping - the original value passed through.

Subject

Comments

Body

oauth_credentials

Asana

Project Management API

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

Azure DevOps

Trusted by millions, Basecamp puts everything you need to get work done in one place. It’s the calm, organized way to manage projects, work with clients, and communicate company-wide.

Basecamp

Our mission is to make the world more productive. To do this, we built one app to replace them all - Tasks, Docs, Goals, and Chat.

ClickUp

GitHub brings together the world’s largest community of developers to discover, share, and build better software. From open source projects to private team repositories, we’re your all-in-one platform for collaborative development.

GitHub

“From project planning and source code management to CI/CD and monitoring, GitLab is a complete DevOps platform, delivered as a single application. Only GitLab enables Concurrent DevOps to make the software lifecycle 200% faster.”.

GitLab

connection

GitLab server (on-prem)

We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.

Intercom

Lead API

Customer Support API

Third-party scripts API

Enjoy having everything together in one place. Track tasks, manage projects, keep a knowledge base, collaborate with your team, and deliver great products. Designed with all the members of your team in mind. Free for teams of 10. In our cloud or on your server.

JetBrains YouTrack

Jira is a bug and issue tracking software tool that allows software developers to manage product development and build better software.

Jira

Jira Data Center supports the scale enterprise teams need to transform the way they work with high availability, performance, and flexible deployment.

Jira Data Center

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations today.

Jira Service Desk

Linear is a purpose-built tool for product development teams to manage issues, projects, and product roadmaps with speed and focus.

Linear

monday.com powers teams to run processes, workflows, and projects in one digital workspace, unleashing their potential to achieve extraordinary results in all aspects of their work.

monday.com

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

Notion

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

ServiceNow

The intuitive and powerful project management platform loved by software teams of all sizes and start building better software, together.

Shortcut

Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide.

Zendesk

x-apideck-app-id

collection_id

sort

ID of the consumer which you want to get or push data from

x-apideck-consumer-id

Cursor to start from. You can find cursors for next/previous pages in the meta.cursors property of the response.

cursor

The 'fields' parameter allows API users to specify the fields they want to include in the API response. If this parameter is not present, the API will return all available fields. If this parameter is present, only the fields specified in the comma-separated string will be included in the response. Nested properties can also be requested by using a dot notation. <br /><br />Example: `fields=name,email,addresses.city`<br /><br />In the example above, the response will only include the fields "name", "email" and "addresses.city". If any other fields are available, they will be excluded.

fields

filter

Number of results to return. Minimum 1, Maximum 200, Default 20

limit

Optional unmapped key/values that will be passed through to downstream as query parameters. Ie: ?pass_through[search]=leads becomes ?search=leads

pass_through

Include raw response. Mostly used for debugging purposes

Provide the service id you want to call (e.g., pipedrive). Only needed when a consumer has activated multiple integrations for a Unified API.

x-apideck-service-id

ticket_id

Name of the contact person at the address

country code according to ISO 3166-1 alpha-2.

Address field that holds a sublocality, such as a county

Line 1 of the address e.g. number, street, suite, apt #, etc.

Notes

Salutation of the contact person at the address

The address string. Some APIs don't provide structured address data.

edge-case

Contains parameter or domain specific information related to the error and why it occurred.

Contains downstream errors returned from the connector. Only present when type_name is ConnectorExecutionError.

Contains an explanation of the status_code as defined in HTTP/1.1 standard (RFC 7231)

A human-readable message providing more details about the error.

medium

The field on which to sort the Collections

Company ID

Company name

Indicates the associated currency for an amount of money. Values correspond to [ISO 4217](https://en.wikipedia.org/wiki/ISO_4217).

Currency

UNKNOWN_CURRENCY

Code

The division the person is currently in. Usually a collection of departments or teams or regions.

Division

First name

The gender represents the gender identity of a person.

Gender

Unique consumer identifier. You can freely choose a consumer ID yourself. Most of the time, this is an ID of your internal data model that represents a user or account in your system (for example account:12345). If the consumer doesn't exist yet, Vault will upsert a consumer based on your ID.

The service provider's ID of the entity that triggered this event

The type entity that triggered this event

The current count this request event has been attempted

ISO Datetime for when the original event occurred

Only return tickets assigned to a specific user

Assignee ID

Only return tickets since a specific date

Since date (timestamp)

Filter by ticket status, can be `open`, `closed` or `all`. Will passthrough if none of the above match

ticket status

language code according to ISO 639-1. For the United States - EN

Last name

Links to navigate to previous or next pages through the API

Link to navigate to the current page through the API

Link to navigate to the previous page through the API

Middle name

Simple object allowing any properties for direct extension.

Array of objects for structured data modifications via paths.

Optional identifier for a workflow operation to which this pass_through should be applied. This is useful for Unify calls that are making more than one downstream request.

Identifier for the service to which this pass_through should be applied.

All passthrough query parameters are passed along to the connector as is (?pass_through[search]=leads becomes ?search=leads)

Unit of measurement for employee compensation.

Payment Unit

The area code of the phone number, e.g. 323

Area code

The country code of the phone number, e.g. +1

Country code

Phone extension

Phone number

Raw response from the integration when raw=true query param is provided

A binary value used to detect updates to a object and prevent data conflicts. It is incremented each time an update is made to the object.

Row version

The direction in which to sort the results

Job title

Contains an explanation of the status_code as defined in HTTP/1.1 standard (RFC 6585)

A object containing a unique identifier for the resource that was created, updated, or deleted.

UnifiedId

Updated by

To access our API, you need to sign up and obtain your unique API key. Each Unify application is assigned a single API key. You can locate your API key in the Configuration Settings section of your Apideck application. Additionally, your application’s application_id is available on the same page.

Authenticate your API requests by including your test or live secret API key in the request header.

- Bearer authorization header: `Authorization: Bearer "YOUR_API_KEY_HERE"`
- Application id header: `x-apideck-app-id: "YOUR_APP_ID_HERE"`

You should use the public keys on the SDKs and the secret keys to authenticate API requests.

**Do not share or include your secret API keys on client side code.** Your API keys carry significant privileges. Please ensure to keep them 100% secure and be sure to not share your secret API keys in areas that are publicly accessible like GitHub.

Learn how to set the Authorization header inside Postman https://learning.postman.com/docs/postman/sending-api-requests/authorization/#api-key

Go to Unify to grab your API KEY https://app.apideck.com/unify/api-keys


Authorization

Welcome to the Issue Tracking API.

You can use this API to access all Issue Tracking API endpoints.

## Base URL

The base URL for all API requests is `https://unify.apideck.com`

## Headers

Custom headers that are expected as part of the request. Note that [RFC7230](https://tools.ietf.org/html/rfc7230) states header names are case insensitive.

| Name                  | Type    | Required | Description                                                                                                                                                    |
| --------------------- | ------- | -------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| x-apideck-consumer-id | String  | Yes      | The id of the customer stored inside Apideck Vault. This can be a user id, account id, device id or whatever entity that can have integration within your app. |
| x-apideck-service-id  | String  | No       | Describe the service you want to call (e.g., pipedrive). Only needed when a customer has activated multiple integrations for the same Unified API.             |
| x-apideck-app-id      | String  | Yes      | The application id of your Unify application. Available at https://app.apideck.com/unify/api-keys.                                                             |
| Authorization         | String  | Yes      | Bearer <token> KEY                                                                                                                                                 |

## Authorization

You can interact with the API through the authorization methods below.



## Pagination

All API resources have support for bulk retrieval via list APIs.  Apideck uses cursor-based pagination via the optional `cursor` and `limit` parameters.

To fetch the first page of results, call the list API without a `cursor` parameter. Afterwards you can fetch subsequent pages by providing a cursor parameter. You will find the next cursor in the response body in `meta.cursors.next`. If `meta.cursors.next` is `null` you're at the end of the list.

In the REST API you can also use the `links` from the response for added convenience. Simply call the URL in `links.next` to get the next page of results.

### Query Parameters

| Name   | Type   | Required | Description                                                                                                        |
| ------ | ------ | -------- | ------------------------------------------------------------------------------------------------------------------ |
| cursor | String | No       | Cursor to start from. You can find cursors for next & previous pages in the meta.cursors property of the response. |
| limit  | Number | No       | Number of results to return. Minimum 1, Maximum 200, Default 20                                                    |

### Response Body

| Name                  | Type   | Description                                                        |
| --------------------- | ------ | ------------------------------------------------------------------ |
| meta.cursors.previous | String | Cursor to navigate to the previous page of results through the API |
| meta.cursors.current  | String | Cursor to navigate to the current page of results through the API  |
| meta.cursors.next     | String | Cursor to navigate to the next page of results through the API     |
| meta.items_on_page    | Number | Number of items returned in the data property of the response      |
| links.previous        | String | Link to navigate to the previous page of results through the API   |
| links.current         | String | Link to navigate to the current page of results through the API    |
| links.next            | String | Link to navigate to the next page of results through the API       |

⚠️ `meta.cursors.previous`/`links.previous` is not available for all connectors.

## SDKs and API Clients

We currently offer a [Node.js](https://developers.apideck.com/sdks/node), [PHP](https://developers.apideck.com/sdks/php), [Python](https://developers.apideck.com/sdks/python) and [.NET](https://developers.apideck.com/sdks/dot-net) SDK.
Need another SDK? [Request the SDK of your choice](https://requests.apideck.io/request).

## Debugging

Because of the nature of the abstraction we do in Apideck Unify we still provide the option to the receive raw requests and responses being handled underlying. By including the raw flag `?raw=true` in your requests you can still receive the full request. Please note that this increases the response size and can introduce extra latency.

## Errors

The API returns standard HTTP response codes to indicate success or failure of the API requests. For errors, we also return a customized error message inside the JSON response. You can see the returned HTTP status codes below.

| Code | Title                | Description                                                                                                                                                                                              |
| ---- | -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 200  | OK                   | The request message has been successfully processed, and it has produced a response. The response message varies, depending on the request method and the requested data.                                |
| 201  | Created              | The request has been fulfilled and has resulted in one or more new resources being created.                                                                                                              |
| 204  | No Content           | The server has successfully fulfilled the request and that there is no additional content to send in the response payload body.                                                                          |
| 400  | Bad Request          | The receiving server cannot understand the request because of malformed syntax. Do not repeat the request without first modifying it; check the request for errors, fix them and then retry the request. |
| 401  | Unauthorized         | The request has not been applied because it lacks valid authentication credentials for the target resource.                                                                                              |
| 402  | Payment Required     | Subscription data is incomplete or out of date. You'll need to provide payment details to continue.                                                                                                      |
| 403  | Forbidden            | You do not have the appropriate user rights to access the request. Do not repeat the request.                                                                                                            |
| 404  | Not Found            | The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.                                                                           |
| 409  | Conflict             | The request could not be completed due to a conflict with the current state of the target resource.                                                                                                      |
| 422  | Unprocessable Entity | The server understands the content type of the request entity, and the syntax of the request entity is correct but was unable to process the contained instructions.                                     |
| 429  | Too Many Requests    | You sent too many requests in a given amount of time ("rate limit"). Try again later                                                                                                                     |
| 5xx  | Server Errors        | Something went wrong with the Unify API. These errors are logged on our side. You can contact our team to resolve the issue.                                                                             |

### Handling errors

The Unify API and SDKs can produce errors for many reasons, such as a failed requests due to misconfigured integrations, invalid parameters, authentication errors, and network unavailability.

### Error Types

#### RequestValidationError

Request is not valid for the current endpoint. The response body will include details on the validation error. Check the spelling and types of your attributes, and ensure you are not passing data that is outside of the specification.

#### UnsupportedFiltersError

Filters in the request are valid, but not supported by the connector. Remove the unsupported filter(s) to get a successful response.

#### UnsupportedSortFieldError

Sort field (`sort[by]`) in the request is valid, but not supported by the connector. Replace or remove the sort field to get a successful response.

#### InvalidCursorError

Pagination cursor in the request is not valid for the current connector. Make sure to use a cursor returned from the API, for the same connector.

#### ConnectorExecutionError

A Unified API request made via one of our downstream connectors returned an unexpected error. The `status_code` returned is proxied through to error response along with their original response via the error detail.

#### UnauthorizedError

We were unable to authorize the request as made. This can happen for a number of reasons, from missing header params to passing an incorrect authorization token. Verify your Api Key is being set correctly in the authorization header. ie: `Authorization: 'Bearer <API KEY>'`

#### ConnectorCredentialsError

A request using a given connector has not been authorized. Ensure the connector you are trying to use has been configured correctly and been authorized for use.

#### ConnectorDisabledError

A request has been made to a connector that has since been disabled. This may be temporary - You can contact our team to resolve the issue.

#### ConnectorRateLimitError

You sent too many request to a connector. These rate limits vary from connector to connector. You will need to try again later.

#### RequestLimitError

You have reached the number of requests included in your Free Tier Subscription. You will not be able to make further requests until you upgrade your subscription. Please reach out to sales@apideck.com to continue making requests.

#### EntityNotFoundError

You've made a request for a resource or route that does not exist. Verify your path parameters or any identifiers used to fetch this resource.

#### OAuthCredentialsNotFoundError

When adding a connector integration that implements OAuth, both a `client_id` and `client_secret` must be provided before any authorizations can be performed. Verify the integration has been configured properly before continuing.

#### IntegrationNotFoundError

The requested connector integration could not be found associated to your `application_id`. Verify your `application_id` is correct, and that this connector has been added and configured for your application.

#### ConnectionNotFoundError

A valid connection could not be found associated to your `application_id`. Something _may_ have interrupted the authorization flow. You may need to start the connector authorization process again.

#### ConnectionSettingsError

The connector has required settings that were not supplied. Verify `connection.settings` contains all required settings for the connector to be callable.

#### ConnectorNotFoundError

A request was made for an unknown connector. Verify your `service_id` is spelled correctly, and that this connector is enabled for your provided `unified_api`.

#### OAuthRedirectUriError

A request was made either in a connector authorization flow, or attempting to revoke connector access without a valid `redirect_uri`. This is the url the user should be returned to on completion of process.

#### OAuthInvalidStateError

The state param is required and is used to ensure the outgoing authorization state has not been altered before the user is redirected back. It also contains required params needed to identify the connector being used. If this has been altered, the authorization will not succeed.

#### OAuthCodeExchangeError

When attempting to exchange the authorization code for an `access_token` during an OAuth flow, an error occurred. This may be temporary. You can reattempt authorization or contact our team to resolve the issue.

#### OAuthConnectorError

It seems something went wrong on the connector side. It's possible this connector is in `beta` or still under development. We've been notified and are working to fix this issue.

#### MappingError

There was an error attempting to retrieve the mapping for a given attribute. We've been notified and are working to fix this issue.

#### ConnectorMappingNotFoundError

It seems the implementation for this connector is incomplete. It's possible this connector is in `beta` or still under development. We've been notified and are working to fix this issue.

#### ConnectorResponseMappingNotFoundError

We were unable to retrieve the response mapping for this connector. It's possible this connector is in `beta` or still under development. We've been notified and are working to fix this issue.

#### ConnectorOperationMappingNotFoundError

Connector mapping has not been implemented for the requested operation. It's possible this connector is in `beta` or still under development. We've been notified and are working to fix this issue.

#### ConnectorWorkflowMappingError

The composite api calls required for this operation have not been mapped entirely. It's possible this connector is in `beta` or still under development. We've been notified and are working to fix this issue.

#### ConnectorOperationUnsupportedError

You're attempting a call that is not supported by the connector. It's likely this operation is supported by another connector, but we're unable to implement for this one.

#### PaginationNotSupportedError

Pagination is not yet supported for this connector, try removing limit and/or cursor from the query. It's possible this connector is in `beta` or still under development. We've been notified and are working to fix this issue.

## API Design

### API Styles and data formats

#### REST API

The API is organized around [REST](https://restfulapi.net/), providing simple and predictable URIs to access and modify objects. Requests support standard HTTP methods like GET, PUT, POST, and DELETE and standard status codes. JSON is returned by all API responses, including errors. In all API requests, you must set the content-type HTTP header to application/json. All API requests must be made over HTTPS. Calls made over HTTP will fail.

##### Available HTTP methods

The Apideck API uses HTTP verbs to understand if you want to read (GET), delete (DELETE) or create (POST) an object. When your web application cannot do a POST or DELETE, we provide the ability to set the method through the query parameter \_method.

```
POST /messages
GET /messages
GET /messages/{messageId}
PATCH /messages/{messageId}
DELETE /messages/{messageId}
```

Response bodies are always UTF-8 encoded JSON objects, unless explicitly documented otherwise. For some endpoints and use cases we divert from REST to provide a better developer experience.

### Schema

All API requests and response bodies adhere to a common JSON format representing individual items, collections of items, links to related items and additional meta data.

### Meta

Meta data can be represented as a top level member named “meta”. Any information may be provided in the meta data. It’s most common use is to return the total number of records when requesting a collection of resources.

### Request IDs

Each API request has an associated request identifier. You can find this value in the response headers, under Request-Id. You can also find request identifiers in the URLs of individual request logs in your Dashboard. If you need to contact us about a specific request, providing the request identifier will ensure the fastest possible resolution.

### Fixed field types

#### Dates

The dates returned by the API are all represented in UTC (ISO8601 format).

This example `2019-11-14T00:55:31.820Z` is defined by the ISO 8601 standard. The T in the middle separates the year-month-day portion from the hour-minute-second portion. The Z on the end means UTC, that is, an offset-from-UTC of zero hours-minutes-seconds. The Z is pronounced "Zulu" per military/aviation tradition.

The ISO 8601 standard is more modern. The formats are wisely designed to be easy to parse by machine as well as easy to read by humans across cultures.

#### Currencies

All currency codes conform to [ISO 4217](https://en.wikipedia.org/wiki/ISO_4217).

## Support

If you have problems or need help with your case, you can always reach out to our Support.

## Static IP

Some of the APIs you want to use can require a static IP. Apideck's static IP feature allows you to use Apideck with a fixed IP avoiding the need for you to set up your own infrastructure. This feature is currently available to all Apideck customers.
To use this feature, the API Vendor will need to whitelist the associated static IP addresses.
The provided static IP addresses are fixed to their specified region and shared by all customers who use this feature.

- EU Central 1: **18.197.244.247**, **18.156.9.3**, **3.65.139.215**
- Other: upcoming

  More info about our data security can be found at [https://compliance.apideck.com/](https://compliance.apideck.com/)

Apache 2.0

Event broadcast when a ticket has been created.

x-apideck-event-type

HMAC SHA-256 signature of the request body, used to verify the webhook came from Apideck

x-apideck-signature

A unique identifier for the webhook event, can be used to prevent duplicate processing

x-apideck-idempotency-key

Return a 200 status to indicate that the data was received successfully.

Event broadcast when a ticket has been deleted.

Event broadcast when a ticket has been updated.

Issue Tracking API Reference